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Airplane Above the Clouds

International Shipping
Terms and Conditions

  • Fast shipping! (usually within 1-2 business day)

  • Great prices and brand name

  • Global Shipping

  • Responsive and helpful customer service

Mountains

Finally you or your company have placed an order. Now come the handling of documents intensive part which can be both exciting and daunting. We recommend customer to use our preferably logistics partner (DHL) that will handling from pick up, custom clearance until delivery to your doorstep.  Now  International customers are responsible for all taxes & duties your respective country may charge, it is not included in the price of the item or shipping costs.

Those items for shipment to countries outside of the Malaysia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, unless otherwise stated, you authorize Sanko Technologies to designate a carrier ("Designated Carrier") to act as your direct or indirect representative/agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.

"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of the Malaysia. By placing your order, you agree to allow Sanko Technologies Malaysia to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.

You further agree that the Designated Carriers may disclose to Sanko Technologies Malaysia the amount of actual Import Fees levied on the item you have purchased from Sanko Technologies Malaysia. In the event that the Import Fees Deposit exceeds the Actual Import Fees, Sanko Technologies Malaysia will refund the difference to you.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.

These terms and conditions are in addition to the standard Term of Use of the Sanko.my website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from sanko.my, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.